Refund Policy

KNOWBASE LLC shall not refund any fees paid. Students are strongly advised to experience the demo of the course initially and then decide whether they would like to subscribe for the course. Refunds would be applicable only in the following exceptional cases.

• Technical glitches on the website or in the digital learning material wherein learning becomes impossible. Once a glitch on the website is reported, KNOWBASE LLC will attempt to repair the glitch and restore the learning process within seven days. If that does not work, KNOWBASE LLC will grant a credit note of twenty five percent of the fees (excluding taxes) which can be redeemed against other courses or transferred to any other person. If the glitch is not repaired within fifteen days from the date of reporting it, KNOWBASE LLC will credit the entire fees through banking channels only. The admission will then be deemed to be cancelled.
• If the glitch is in the digital learning material given to the subscriber, KNOWBASE LLC will replace the defective storage devices with fresh ones within seven days of receipt of the defective storage devices. If the devices are not sent to the subscriber within fifteen days of the request to replace, KNOWBASE LLC will refund the fees in full. All costs incurred for sending the defective devices to Skills Factory will have to be borne by the subscriber.
• On the death of the subscriber and on production of the death certificate, KNOWBASE LLC will refund the entire fees paid to the nominee or the legal heir. Subscriber’s nominee/legal heir will bear all documentation costs.

Under no circumstances will KNOWBASE LLC refund fees in cash. The subscription is not transferable to any other individual.

Before receipt of access to the course, subscribers may opt for another course of the same value or higher value and the fees paid can be transferred to the other course. Once the course is accessed (in case of online) or the packaging of the course material opened (in case of offline), no transfers of courses will be permitted.

In case of dispute, the courts of Pune will have jurisdiction. KNOWBASE LLC reserves the absolute right to revise these Terms at any point of time without prior notice to you other than by posting the revised Terms on the Site.